Spot provides a robust CRM for shopping malls. The platform is divided in three pillars: facilities control (customer service, babe care, vip lounge,…), hunting (natural language campaing briefing with a sofisticated target algorithm) and analytics (we can calculate with great accurate LTV, CAC, Churn rate e etc for phisical commerce).

Today, we have almost 200 shoppings in out portfolio (represents more than 50% of shopping mall gmv and more than 10% of Brazil total retail).