# Engrana

Engrana is a conversational CRM for companies with recurring customers. It includes its own client database and booking calendar, so it replaces sector specific management software instead of sitting on top of it.

## How it works

An AI agent handles customer conversations 24/7 with real context, knowing who is writing, which appointments they have and what they booked before. It works on WhatsApp, Instagram and Facebook, and it also takes phone calls.

## What it does

– Books, moves and cancels appointments across independent calendars per team member
– Manages waiting lists by preferred time slot
– Sends reminders before and after each visit
– Asks for reviews at the right moment
– Runs segmented campaigns by visit frequency or service
– Flags prepaid packages about to expire and blocks customers with unpaid balances
– Collects deposits through Stripe
– Sends the business reports you choose straight to WhatsApp

## Who it is for

Small and mid sized companies with a high volume of customer messaging, from law firms and accounting practices to clinics and service businesses. Engrana is horizontal by sector rather than built for a single vertical, and it connects with HubSpot, Pipedrive, Zoho and Stripe.

## Pricing

From 89 euros per month with no lock in period. Setup and configuration are quoted per project.